Self-Help for the Elderly -- Helping Seniors Help Themselves Since 1966

Health Insurance Counseling in
San Mateo HICAP (Health Insurance Counseling and Advocacy Program) is a statewide, state and federally funded program for Medicare beneficiaries and their families.

HICAP provides information, counseling, and assistance to consumers regarding the Medicare program, supplemental (Medigap) insurance, managed health care plans, long term care insurance and other health insurance issues. All of these services are provided by highly trained, volunteer counselors who are certified by the California Department of Aging.

| Locations | HICAP counselors... | To make an appointment | Helpful links | Become a HICAP Counselor

Locations

  • San Mateo
    • 1710 South Amphlett Boulevard, Suite 302, San Mateo, CA 94402map
      (650) 627-9350

HICAP counselors can explain

  • Medicare benefits
  • Health insurance terminology
  • Supplemental insurance
  • Billing and claims procedures
  • Long term care insurance

HICAP counselors can

  • Help you evaluate policies
  • Assist on your behalf with providers
  • Help with medical record keeping
  • Provide the information you need to make informed decisions

HICAP counselors will not

  • Charge for any service
  • Sell any product
  • Make your decisions for you

To make an appointment with a HICAP counselor To make an appointment at one of the centers in San Mateo County, call (650) 627-9350.
Appointments are scheduled in most senior centers in San Mateo County. You can arrange an appointment close to your home. Appointments generally last about an hour.

Helpful links

Become a HICAP Counselor After completing training and an internship, HICAP counselors agree to volunteer four hours a week at one counseling site. Training is generally 30 hours, followed by an internship that lasts until the trainee and Coordinator of Volunteers agree that the trainee is ready to counsel alone-- generally 20 hours.
If you would more information about becoming a HICAP counselor in San Mateo, please send an email to info@selfhelpelderly.org