Careers

Who we are?

Self-Help for the Elderly promotes independence, well-being and dignity for older adults through culturally aligned services and programs in the San Francisco Bay Area. We envision a world where all elders have the respect, care, and support to lead dignified and vibrant lives.

Founded in 1966, each year we serve over 40,000 older adults in San Francisco, San Mateo, Santa Clara and Alameda Counties by providing a compressive range of multicultural and multilingual services to empower seniors to help themselves and others. Over 90% of our clients come from low-income minority community.

What we do?

We currently have nine service departments specializing in Adult Day Services, Affordable Housing for Independent Seniors, Residential Care Facilities for the Elderly, Home Health Care Program, Hospice Care Program, Employment Training & Economic Development, Nutrition and Senior Centers, Social Services, and Health Insurance Counseling & Advocacy Program (HICAP).

Why Self-Help?

At Self-Help, we are firmly committed to the senior’s security, freedom, and peace of mind. If you enjoy working with seniors… if you believe in giving back to the community… if helping others makes you happy… come join us in making a difference together!

Equal Opportunity/ Affirmative Action Employer

Self-Help for the Elderly is an Equal Employment Opportunity/Affirmation Action Employer and we welcome diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, age, national origin, sexual orientation, disability, protected veteran status or any other characteristics protected by law. We participate in E-Verify.

San Francisco Fair Chance Ordinance

Qualified applicants with criminal history will be considered for employment in accordance with the San Francisco Fair Chance Ordinance.

Americans with Disabilities Act

We may provide reasonable accommodations to applicants with disabilities. If you need a reasonable accommodation for any part of the application or hiring process, please email us at hr@selfhelpelderly.org or call (415) 677-7600 for special assistance.

Benefits Package:

We offer a comprehensive benefits package including a multiple range of medical and dental plans, commuter benefits, flexible benefits plan, retirement plan, paid time off, paid holiday, and etc.

We are seeking the following positions:

Administration-IT
Computer Instructor - Chinese
- Self-Help for the Elderly is seeking a Computer Instructor who is responsible for teaching seniors to use computers and the Internet at SF Connected Technology Labs throughout San Francisco.
- Qualifications: Must have high school diploma; teaching and/or training experience preferred. Current working knowledge of PC computer technology/equipment, smartphones, tablet computers, MS Office software applications, internet, online communication and social media platforms. Excellent oral communication and interpersonal skills and ability to work with older adults as well as individuals from diverse cultural and socio-economic backgrounds. Ability to effectively instruct senior learners on basic computer use and online programs using PC platforms. Must be bilingual in English and Chinese (Cantonese or Mandarin). Biliterate in Chinese a plus. Must be available to work at least three days a week. Must be self-motivated, patient, detail-oriented and able to follow through. Must be able to travel via public transportation or personal/department vehicle for performance of job duties. If driving, must have and maintain a valid CA driver license, satisfactory driving record, and auto insurance coverage as specified in Self-Help’s policy.

Administration-Finance
Accountant I – Accounts Receivable Specialist
- Self-Help for the Elderly is seeking an Accounts Receivable Specialist who is Responsible for all aspects of accounts receivable (AR) focusing on grant billings and business related services funded by a combination of grants and private sponsorships including collections.. Interface with Department Managers to coordinate queries with regards to invoices, collections and funder reports.
- Bachelor’s degree in accounting, business administration, or related fields; with a minimum one year of accounting experience.
- Knowledge of non-profit GAAP and government funder regulations
- Proficient in MS Office and the internet. Advanced skills in Excel, Dynamics GP, and FundWare.
- Team player who identify and initiate process improvement
- Excellent verbal and written communication and interpersonal skills, including ability to interact effectively with various levels of the agency. Ability to work independently and in a team environment.

Adult Day Services - ADS
Social Worker
- Responsible for assessing the social, emotional, and economic needs of Adult Day Services’ participants and providing social services to meet these needs.
- Essential Functions:
  - Interviews and screens referrals to determine the general appropriateness of prospective participants for the full assessment process and adult day program participation; provides referrals for persons not appropriate for adult day services.
  - Makes home visits to conduct intake and assessment; obtains all information needed to complete the enrollment process and completes the necessary paperwork.
  - Coordinates transportation for potential participants to come in for the initial assessments by the Center’s multidisciplinary team; schedules the 3-day assessments with the potential participants upon approval of the transportation applications and receipt of physicians’ paperwork.
  - Develops and implements Individual Plans of Care (IPCs) to address participants’ medical social service needs; monitors participants’ attendance.
  - Provides counseling, support, and intervention to participants and caregivers as needed; serves as a liaison between caregivers and the multidisciplinary team and/or other community services involved in the care of the participants; schedules appointments for psychiatric/psychological services.
  - Promotes peer group relationships through problem-centered discussion groups; facilitates various support groups for participants as part of the program’s activities and/or monthly caregiver support groups.
  - Documents services provided in a timely manner; documents participants’ progress in meeting the established goals at least quarterly; conducts 6-month reassessments according to established IPC meeting schedules; revises IPCs as necessary.
  - Discharges participants when they are no longer appropriate for adult day services; assists participants and/or caregivers with discharge planning.
  - Participates in morning huddles, IPC meetings, and staff meetings; attends other meetings as assigned.
  - Develops and maintains positive working relationships with human service agencies and community members.
  - Submits accurate reports in a timely manner.
  - Oversee participants’ Individual Plan of Care assigned to Social Work Assistants.
  - Performs other duties as assigned.
- Qualifications:
  - Bachelor’s degree in social work with two years of experience providing social services in the field of aging, health, or long term care services; or master’s degree in social work, psychology, gerontology, or counseling and at least one year of work experience in the field of aging, health, or long term care.
  - Knowledge of the physical, mental, and social needs of the elderly and disabled adults and demonstrated aptitude for working with frail older adults.
  - Experiences in adult day services, counseling, and conducting assessments for individuals affected by dementia highly desirable.
  - Experience in and/or ability to facilitate support groups.
  - Good organizational, interpersonal, and communication skills.
  - Bilingual in English and Cantonese; Mandarin a plus.
  - Must have TB clearance within 12 months prior to employment and maintain clearance annually thereafter.
  - Must acquire CPR and First Aid certificates within 6 months of employment and maintain current certificates thereafter.
  - Must be able to travel via public transportation or personal vehicle for performance of job duties. If driving, must have and maintain a valid CA driver license, satisfactory driving record, and auto insurance coverage as specified in Self-Help's policy.
Registered Nurse
- Self-Help for the Elderly is seeking a Registered Nurse who provides skilled nursing assessment, planning and care in order to maximize the comfort and health of Adult Day Services participants.
- Conducts initial, quarterly, and 6-month nursing assessments of participants; develops and implements nursing care plans. Acts as a liaison to participants’ primary care physicians. Provides routine counseling to participants and caregivers; develops and implements self-medication and continence training programs and assists families in the management of incontinence. Provides health education presentations to the participants. Evaluates participants’ need(s) for evaluation and/or services by registered dietitian, speech therapist, psychiatric consultant, podiatrist, and/or other medical services; makes referrals according to the program’s procedures. Maintains appropriate nursing records in participants’ charts. Oversees the administration of personal care services by program aides. Provides in-service training for staff on health-related topics and medical consultation to other staff. Maintains an inventory of medical supplies and equipment, medications ordered by personal physicians, and PRN medications. Dispenses medications and disposes medications, needles, syringes, and hazardous waste materials according to the program’s procedures. Participates in morning huddles, multidisciplinary team meetings and staff meetings as schedule permits, and other meetings as assigned. Performs other duties as assigned.
Psychiatric Consultant
- Self-Help for the Elderly is seeking a Psychiatric Consultant responsible for providing counseling, consultation and training to staff and participants
- Qualifications: Must be a licensed psychiatrist, clinical psychologist, psychiatric licensed clinical social worker (LCSW), or psychiatric nurse (i.e., a registered nurse with a graduate degree in psychiatric nursing and one year of psychiatric nursing experience within the past five years, or a registered nurse with a baccalaureate degree in nursing and three years of psychiatric nursing experience in an acute psychiatric setting or a psychiatric health facility, one year of which should have been within the past five years). Previous experience in working with the elderly or the chronically ill. Experience in home health, public health, or acute care and/or experience in working as a member of a multidisciplinary team highly desirable. Bilingual in English and Cantonese preferred. Must pass health screening for TB clearance.
Physical Therapist
- Self-Help for the Elderly is seeking a Physical Therapist responsible for Instructing participants in a therapeutic regime to maximize function of body parts and muscles and to maximize endurance.
- Qualifications: Licensed by the California Board of Physical Therapist. One year of experience working with the frail elderly or the chronically ill. Experience in home health, public health, or acute care and/or experience in working as a member of a multidisciplinary team highly preferred. Excellent verbal and written communication and interpersonal skills. Bilingual in English and Chinese preferred. Familiar with different patient transferring techniques. Must pass a strength test for physical fitness for the job: able to lift up to 401bs from floor to waist level. Must have TB clearance within 12 months prior to employment and maintain clearance annually thereafter. Must acquire CPR and First Aid certificates within 6 months of employment and maintain current certificates thereafter. Must be able to travel via public transportation or personal vehicle for performance of job duties. If driving, must have and maintain a valid CA driver license, satisfactory driving record, and auto insurance coverage as specified in Self-Help's policy.

Employment Training & Economic Development
Career Advisor
- Job Summary: Responsible for providing employment counseling, case management, WIOA eligibility determination, certification and assessment, training, placement, and retention services to program participants.
- Essential Functions:
  - Provides employment and job counseling services and case management to program participants; works with participants to develop individual employment plans and to provide job readiness and job skills assessments.
  - Identifies vocational training and employment opportunities for program participants and makes referrals accordingly; provides one-on-one and group-based assistance to participants; works closely with vocational training providers and instructors to ensure that programs run properly and satisfactorily; maintains participant database including training schedule, attendance, test results, progress reports and other required documents; conducts workshops and provides complementary services as needed.
  - Assists with training programs and related activities; collecting data; monitoring and preparing participant progress reports; conducting evaluation surveys; and updating flyers, brochures and employment training and services tools.
  - Supervises participant job search efforts and work performance; provides orientation, interview assistance, translation, conflict resolution and mediation as needed
  - Submits monthly participant progress reports and other ad hoc reports on Center operations to the supervisor in a timely manner.
  - Participates in meetings, trainings and other community events.
  - Conducts WIOA eligibility determination, certification and comprehensive assessment with OEWD-approved assessment tools; interprets assessment results and reviews results with participants to assist them with their individual employment plans.
  - Continuously explores and initiates new, innovative ideas and solutions to generate, develop, and promote relationships with businesses and employers so as to create and increase job opportunities for jobseekers.
  - Performs other duties as assigned.
- Qualifications:
  - Bachelor’s degree in social work, counseling, education or a related field or high school graduate with at least two years of relevant work experience.
  - Previous work experience in a Neighborhood Access Point or Career Center, community services, career counseling and development, vocational training, human resources, WIOA funded program, and local and federal vocational training programs strongly preferred.
  - Excellent written and verbal communication skills. Bilingual and bi-literate in English and Spanish, Chinese, Tagalog, Vietnamese or Russian is preferred.
  - Excellent interpersonal and conflict resolution skills, and ability to work with diverse populations and low-income older adults.
  - Must be self-motivated, organized and able to multitask under minimal supervision.
  - Proficient in MS Office and the internet.
  - Must pass a background check.
  - Must be able to travel via public transportation or personal/department vehicle for performance of job duties. If driving, must have and maintain a valid CA driver license, satisfactory driving record, and auto insurance coverage as specified in Self-Help's policy.

HICAP San Mateo
Program Assistant
- Self-Help for the Elderly is seeking a Program Assistant who will assist the Program Coordinator with administrative duties, answering phones and scheduling client appointments, data entry, and performs other program and clerical duties for San Mateo HICAP.
- Qualifications: High school graduate with one year of experience working in an office setting. Must complete HICAP counselor training and/or registration within 6 to 12 months of employment, depending on program needs. Excellent verbal and written communication and interpersonal skills. Bilingual in English and Chinese/Spanish preferred. Great attention to details, good organizational skills and ability to manage and prioritize multiple tasks. Ability to work independently and in a team setting; lift or pull 25 lbs; competent typing skills (60 wpm). Proficient in MS Office, Google Calendar and the internet. Must be able to travel via public transportation or personal/department vehicle for performance of job duties. If driving, must have and maintain a valid CA driver license, satisfactory driving record, and auto insurance coverage as specified in Self-Help's policy. Must pass a background check.
Community Outreach Coordinator
- Self-Help for the Elderly is seeking a Community Outreach Coordinator to be responsible for promoting greater awareness of Medicare benefits and HICAP services to Medicare beneficiaries and their families throughout the San Mateo County
- Qualifications: Bachelor’s degree or equivalent training with at least two years of experience working in senior and disability services. Experience in outreach and marketing highly preferred. Must complete HICAP counselor training and/or registration within 6 to 12 months of employment, depending on program needs.

HomeCare and Hospice
Clinical Manager
- The Clinical Manager is responsible for ensuring that patient care services are coordinated appropriately and for the supervision of clinical personnel. The Clinical Manager is responsible to the Director of Patient Care Services to assist with monitoring, implementing, and evaluating the process, programs, and clinical policies to meet regulatory, accreditation, and community standards of home health and hospice care practice.
- Qualifications: Registered Nurse with current licensure to practice professional nursing in the state. Graduate of NLN accredited school of nursing. BSN degree preferred. Previous experience in hospice/home health setting and with two (2) years management or supervisory experience. Proven ability to work within an interdisciplinary setting. Ability to recognize the needs of patients, family members, and patients with both limited and terminal illness and to maintain good relationships in dealing with them. Complies with accepted professional standards and practice.
Registered Nurse Case Manager
- The Clinical Manager is responsible for providing skilled nursing assessment, planning and care in order to maximize the comfort and health of Home Care patients and families.
- Qualifications: Current California Licensed Registered Nurse. Minimum one-year professional nursing experience in home health, hospice, acute or sub-acute required. Ability to work both independently and as part of an interdisciplinary team. Current CPR certification. Must pass health screening for TB clearance, physical examination, and background check. Knowledgeable of OASIS.
Occupational Therapist
- Evaluates patient's functional level, muscle strength and coordination using functional, perceptual and neurological tests. Assists in developing and updating the plan of care. Administers direct care, using various occupational therapy techniques and modalities. Instructs patients and families in areas of activity of daily living, energy conservation, work simplification techniques and other areas of occupational therapy. Communicates patient problems, therapy goals and interventions to patient’s physician, and other members of the HomeCare & Hospice teams. Evaluates the home environment and make appropriate recommendations. Participates in quality assurance and performance improvement activities, as necessary. Attends departmental meetings, case conferences and/or patient interdisciplinary group meetings and participates in in-service training. Informs the Supervisor of unusual or potentially problematic patient and family issues. Participates in agency and community programs as requested to promote professional growth and understanding of home health and/or hospice care. Maintains accurate and timely documentation of all care delivered and ensure compliance with local, state, and federal regulations. Supervises Certified Home Health Aide, as necessary within his or her scope of practice. Ensures SHE and SHHCH policies are followed in the performance of duties. Performs other duties as assigned.
- Qualifications: Licensed by the California Board of Occupational Therapy. Experience in home health, public health, or acute care preferred. Ability to work both independently and as part of an interdisciplinary team. Bilingual in English and Cantonese. Mandarin a plus. Current CPR Certification. Must pass health screening for TB clearance, physical examination and background check. Familiar with different patient transferring techniques. Must pass a strength test for physical fitness for the job: able to lift up to 40lbs from floor to waist level. Must be able to travel via public transportation or personal/department vehicle for performance of job duties. If driving, must have and maintain a valid CA driver license, satisfactory driving record, and auto insurance coverage as specified in Self-Help's policy.
Medical Social Worker
- Self-Help for the Elderly is seeking a Medical Social Worker who assesses social and psychological needs of patients/families, and develops plan of care to assist patients and families/caregivers to cope with the social and emotional issues and practical arrangements related to the patient’s illness. (it is currently anticipated that approximately 75% of time will be spent in HomeCare and 25% in Hospice)
- Qualifications: Master of Social Work degree from a school of social work accredited or approved by the Council on Social Work Education. Coursework in oncology, death and dying, and grief counseling preferred. Has a baccalaureate degree in social work from an institution accredited by the Council on Social Work Education; or a. baccalaureate degree in psychology, sociology, or other field related to social work and is supervised by an MSW; and b. Has 1 year of social work experience in a healthcare setting; c. Has a baccalaureate degree from a school of social work accredited by the Council on Social Work Education, is employed by the agency before December 2, 2008, and is not required to be supervised by an MSW. Minimum one year of social work experience in a health care setting. Home Health or Hospice experience a plus. Knowledge of chronic and acute disease and how it affects patient and family functioning. Knowledge of community resources and understanding of the influence of culture on health care. Comfortable in working with families in crisis, the frail elderly, the disabled and the terminally ill. Excellent oral and phone skills, and written documentation skills. Ability to work both independently and collaboratively as part of an interdisciplinary team. Ability to engage and work collaboratively and harmoniously with others, including patients, patients’ families clinical team members, and community resources/partners. Knowledge of MS Office and internet, and knowledge of/able to learn and proficiently use electronic health records software. Currently CPR certified. Must pass health screening for TB clearance, physical examination, and background check. Bilingual in English and Cantonese. Mandarin & Toishanese a plus. Must be able to travel via public transportation or personal/department vehicle for performance of job duties. If driving, must have and maintain a valid CA driver license, satisfactory driving record, and auto insurance coverage as specified in Self-Help's policy.
Registered Nurse (Home Care)
- Self-Help for the Elderly is seeking a Registered Nurse - Home Care responsible for providing skilled nursing assessment, planning and care in order to maximize the comfort and health of Home Care patients and families.
- Qualifications: Current California Licensed Registered Nurse. Minimum one year professional nursing experience in home health, hospice, acute or sub-acute required. Ability to work both independently and as part of an interdisciplinary team. Current CPR certification. Must pass health screening for TB clearance, physical examination, and background check. Knowledgeable of OASIS. Bilingual in English and Chinese is a plus. Must be able to travel via public transportation or personal/department vehicle for performance of job duties. If driving, must have and maintain a valid CA driver license, satisfactory driving record, and auto insurance coverage as specified in Self-Help's policy.
Registered Nurse - Hospice
- Self-Help for the Elderly is seeking a Registered Nurse - Hospice responsible for providing skilled nursing assessment, planning and care in order to maximize the comfort and health of Hospice patients and families.
- Qualifications: Must be currently licensed by the CA Board of Registered Nurses. Prefer minimum one year professional nursing experience in home health, hospice, acute or sub-acute care. Experience with oncology or hospice preferred. Must be able to cope with patient and family emotional stress and be tolerant of individual lifestyles without judgment. Able to work both independently and as part of an interdisciplinary team. Currently CPR Certified. Must pass health screening for TB clearance, physical examination and background check. Computer proficiency in Microsoft Office 365, and ability to use electronic health record software. Knowledgeable of Medicare regulations. Bilingual in English and Chinese is a plus. Must be able to travel via public transportation or personal/department vehicle for performance of job duties. If driving, must have and maintain a valid CA driver license, satisfactory driving record, and auto insurance coverage as specified in Self-Help's policy.
Physical Therapist
- Self-Help for the Elderly is seeking a Physical Therapist contracted or employed through the organization is responsible for providing physical therapy services and for adherence to all conditions outlined in the Service Employment Agreement.
- Qualifications: Possesses a degree from a baccalaureate or Masters program in physical therapy approved by an accredited organization. Meets personnel qualification stated in §418.114(b)(7). Licensed to practice as physical therapist within the state. At least two years of appropriate experience as a physical therapist. Home health/ hospice experience is preferred. Demonstrates good verbal and written communication, and organization skills. Possesses and maintains current CPR certification. Must pass health screening for TB clearance, physical examination and background check. Must pass a strength test for physical fitness for the job: able to lift up to 40 lbs from floor to waist level. Bilingual in English and Chinese is a plus. Must be able to travel via personal vehicle for performance of job duties. Must have and maintain a valid CA driver license, satisfactory driving record, and auto insurance coverage as specified in Self-Help's policy.
Speech Therapist
- Self-Help for the Elderly is seeking a speech–language pathologist, contracted or employed, is responsible for implementation of standards of care for speech language pathology services and for adherence to all conditions in the Service Agreement.
- Qualifications: Possesses a degree that includes an internship from an approved Master program in Speech- Language Pathology, or as required by applicable law and/or regulation. Meets personnel qualifications stated in §418.114(b)(4). Meets the education and experience requirements for a Certificate of Clinical Competence in Speech- Language Pathology, granted by the American Speech- Language Hearing Association (ASHA). Is certified to practice Speech-Language Pathology. A minimum of one year clinical experience in Speech–Language Pathology. Demonstrates good verbal and written communication, and organization skills. Possesses and maintains current CPR certification. Must pass health screening for TB clearance, physical examination, and background check. Bilingual in English & Chinese preferred. Understands hospice philosophy and focus of patient care is comfort and maintenance of self in current residence. Must be able to travel via personal vehicle for performance of job duties. Must have and maintain a valid CA driver license, satisfactory driving record, and auto insurance coverage as specified in Self-Help's policy.
Registered Nurse Coordinator
- Self-Help for the Elderly is seeking a Registered Nurse Coordinator who is a professional, registered nurse responsible for all the clinical and quality activities of the organization. The Registered Nurse Coordinator has accountabilities for the monitoring, implementation, evaluation of processes and systems of the home health and hospice programs to meet regulatory, accreditation and standards of practice.
- Qualifications: Registered nurse with current licensure to practice professional nursing in the State. Bachelor’s degree in Nursing from an accredited program by the National League for Nursing preferred. Three (3) to five (5) year's clinical nursing experience. (An emphasis in home care/hospice nursing is preferred). Excellent understanding of all aspects of clinical home health and hospice standards and practices including performance improvement, quality assessment, and utilization management. Is self-directed and able to work with minimal supervision. Has excellent coordination and communication skills. Must pass health screening for TB clearance and physical examination. Must be able to travel via public transportation or personal vehicle for performance of job duties. If driving, must have and maintain a valid CA driver license, satisfactory driving record, and auto insurance coverage as specified in Self-Help's policy.

Nutrition San Mateo
Meal Site/Home Delivery Worker
- Self-Help for the Elderly is seeking an Meal Site/Home Delivery Worker who provides food services and performs other duties at the senior center.
- Qualifications: Minimum one year of experience in community and food service. Experience in food production or catering, preferred. Must be bilingual in English and Chinese. Good communication skills. Must pass a strength test for physical fitness for the job: ability to lift up to 50 pounds. Must pass health screening for TB clearance. Must obtain certification in food safety (ServSafe) within 3 months from the date of employment

Nutrition San Francisco
Center Coordinator
- Self-Help for the Elderly is seeking an Meal Site/Home Delivery Worker who provides food services and performs other duties at the senior center.
- Qualifications: College degree preferred or high school graduated with at least three years work experience in community services. Excellent interpersonal and communication skills and ability to work with older adults as well as individuals from diverse cultural and socio-economic backgrounds.
Home Delivery Driver
- Self-Help for the Elderly is seeking a Home Delivery Driver who will manage the daily operation of activities and services at a senior center.
- Qualifications: High school graduate with at least two years of work experience required. Experience working with the elderly and/or food service preferred. Must have and maintain a valid CA driver license. Minimum of two years of driving experience with satisfactory driving record.
Meal Site/Home Delivery Worker
- Self-Help for the Elderly is seeking an Meal Site/Home Delivery Worker who provides food services and performs other duties at the senior center.
- Qualifications: Minimum one year of experience in community and food service. Experience in food production or catering, preferred. Must be bilingual in English and Chinese. Good communication skills. Must pass a strength test for physical fitness for the job: ability to lift up to 50 pounds. Must pass health screening for TB clearance. Must obtain certification in food safety (ServSafe) within 3 months from the date of employment

Social Services
Team and Changes Program Assistant
- Self-Help for the Elderly is seeking a Team and Changes Program Assistant who can provide telephone customer service support and answers inquiries regarding utility information and services.
- Qualifications: Bachelor's degree; or High school graduate with a minimum of two years customer service experience. Knowledge of California Public Utility bills and services. Excellent communication and customer service skills; good problem-solving skills and able to work in a fast-paced environment. Great attention to details, good organizational skills and ability to manage and prioritize multiple tasks.
Medical Social Worker
- Provides case management services for a caseload of 17-22 clients. Responsible for the assessment of clients with multiple medical and psychosocial problems. Plans for and monitors services and interventions ensuring provision of quality care.
- Essential Functions:
  - Conducts comprehensive assessments and on-going re-assessments of the client and including psychosocial, physical and mental health, environmental and spiritual needs.
  - Writes comprehensive assessments. Based on assessment information with the client develops and initiates the Care Plan, which is client-centered, comprehensive and consistent with agency guidelines as outlined in the Policy and Procedure Manual.
  - Identifies arranges for and monitors appropriate community services base on good knowledge of Medicare, Medi-Cal, and other entitlement programs.
  - Establishes and maintains a care management relationship with clients and their significant others as appropriate, offering respect, dignity and support. Provides crisis intervention, advocacy, and problem solving and therapeutic interventions.
  - Meets with clients at least monthly, and more often as needed. Maintains court settlement agreement meeting schedule for discharges when appropriate. Reviews and modifies their Care Plan on an ongoing basis.
  - Documents via progress notes all case management activity regarding identified problems within 24 hours, adding any new problems to the service plan, as needed.
  - Maintains required paperwork and follows a clear, concise, and consistent system of charting to allow for continuity of care.
  - Ongoing evaluation for client Purchase-of-Services needs and follow-up to determine if services have been provided in a timely manner.
  - Educates clients and significant others about resources and when possible, trains them to provide their own case management.
  - Establishes and maintains open and effective communication with community providers, including physicians and other health care and social service workers. Provides appropriate information on all significant aspects of individual client care and program operations, while maintaining necessary confidentiality.
  - Monitors the quantity and quality of the services provided by other involved providers.
  - Working closely with the team, continuously evaluates the clients’ ability to remain safely at home; coordinates placement as appropriate, according to agency guidelines.
  - In collaboration with the client, caregiver, and involved services, terminates clients when appropriate. Documents the process as required.
  - Participates in research studies and data collection, as required.
  - Participates in and promotes ongoing efforts towards Continuous Quality Improvement.
  - Attends and actively participates in team and program meetings, activities and problem-solving endeavors; contributes to open lines of communication within the team.
  - Utilizes supervision appropriately; maintaining open lines of communication and providing updates on caseload activity.
  - Actively incorporates the ethical standards of the National Association of Social Workers into all aspects of interactions with others.
  - Understands and applies the regulatory and procedural requirements of agency as well as the policies and procedures of the local, state and federal.
  - Attends continuing education classes and/or in-service training to increase knowledge, skills and attitudes related to case management, gerontology, family and community systems and other areas relevant to the Community Living Fund client population.
  - All other reasonably related responsibilities as assigned.
- Qualifications:
  - Master's degree in Social Work required.
  - One year’s experience working with disabled adults and/or frail elderly required.
  - Experience with and understanding of the medical and psychosocial problems of functionally impaired adults and the frail elderly.
  - Bilingual highly preferred; English plus Cantonese and / or Mandarin.
  - Exceptional communication and presentation skills relating to the frail elderly, functionally impaired adults, their support systems and teams of health professionals.
  - Demonstrates case management skills and experience in the community health care delivery system.
  - Detail oriented with good problem solving skills and the ability to prioritize multiple tasks.
  - Computer literacy required.
  - Ability to lift up to 25 lbs.
  - Ability to reach, bend, and walk.
  - Five finger manipulation.
  - Ability to speak and write English clearly.
Information and Assistance Specialist/ Program Assistant
- Self-Help for the Elderly is seeking Senior Escort Service Worker who will be responsible for the navigation of the home and community-based long-term care program; provides assessment, information, referral and assistance to older adults, adults with disabilities, and caregivers; performs follow-up to ensure delivery of services; collects, updates and shares information on community resources. Provide assistance on other programs in Social Services.
- Bachelor’s degree related to human services, or high school graduate with two years of related work experience. Experience in providing health, social, and/or aging services in the community, especially with diverse communities and knowledge of community resources.
Senior Escort Service Worker
- Self-Help for the Elderly is seeking Senior Escort Service Worker who will be responsible for providing escort services to Asian-American adults to perform activities such as bank, grocery shopping, medical or dental appointments, senior centers etc.
- Required to attend required training once hired. Must have interest to work with older adults and disabled adults. Ability to work independently and in a team environment. Bilingual in English and Chinese. Be able to follow emergency procedures and call 911 when needed, report to related department. Familiar with the community of San Francisco. First aid and CPR certificates preferred. Must be able to travel via public transportation or personal vehicle for performance of job duties. If driving, must have and maintain a valid CA driver license, satisfactory driving record, and auto insurance coverage as specified in Self-Help’s policy.