TEAM Program

Caregiver helping elderly women on the computerHow often do you look at your telephone bill? Have you ever wondered what the charges are or disagreed with them? If you need help understanding your telephone service or have a complaint, do you know where to get help? TEAM (Telecommunication Education and Assistance in Multiple-Languages) is a program that provides education and complaint resolution to consumers who are not proficient in English. The service is free of charge.

Below are some of the issues we can help with:

  • Over billing
  • Lifeline
  • Undisclosed Fee
  • Calling card did not give full minutes
  • WirePro
  • Wrongful Disconnection
  • Promotion/Award Not Honored
  • Wrong Rate
  • Calling card did not work
  • Calling card company not reachable
  • Cramming

If you or someone you know needs help with some of these telephone issues, please call us at 415-677-7619 or visit our office at 601 Jackson Street, Ground Floor, San Francisco, CA 94133.